Shipping Information

  • All products are shipped F.O.B. our manufacturing facility.
  • Title of products sold passes to the customer upon delivery of item to the freight carrier.
  • Whole blood or serum-based products with extended refrigerated stability (i.e. one year) will be shipped refrigerated unless frozen shipment is specifically requested.
  • All other serum based products are shipped frozen (packed with dry ice or ice packs), in insulated shippers. Urine-based products are shipped refrigerated, unless otherwise requested.
  • Freight, duty, VAT, and other charges are the responsibility of the customer, unless otherwise specified. NOVA-ONE Diagnostics® LLC utilizes a courier of its choice.
  • International customers please inform us at the time of ordering if you utilize a specific freight forwarder.
  • NOVA-ONE Diagnostics cannot be held responsible for delayed custom clearance and other delays beyond our control. Inspect all shipments immediately. Notify us within 3 business days of any shortage, otherwise these shipments will be considered complete.
  • In the event of freight damage, notify NOVA-ONE Diagnostics and the freight carrier in writing within ten (10) days. Claims for loss are the responsibility of the customer. Do not return any goods without authorization.


Our payment terms are net 30 days from the date of invoice for inventoried products. Custom orders may require an advance payment. All payments are to be made in U.S. dollars. Please remit domestic payments to:
NOVA-ONE Diagnostics
22287 Mulholland Hwy.
Calabasas, CA 91302

International payments should be made by wire transfer.


All products are guaranteed to meet NOVA-ONE Diagnostics internal specifications at the time of printing and at original point of delivery. However, we reserve the right to re-define performance specifications, as additional data and methods become available. A product certification sheet will be supplied with each lot of material delivered and are guaranteed to meet stated claims. NOVA-ONE Diagnostics reserves the right to replace or refund the purchase price of any product which is deemed unacceptable. All defective material claims must be made in writing within ninety (90) days of receipt of product. Any product that has been altered, stored improperly or expired will not be considered for return. Only unopened products may be returned.

Return of goods must be authorized by NOVA-ONE Diagnostics and will only be accepted with a Return Authorization Number. No return of custom products will be authorized if product meets the specifications originally agreed upon prior to shipment. Additionally, order cancellation of custom-prepared products will not be accepted after manufacturing authorization has been given. Unless otherwise indicated, the products listed herein are intended for human in-vitro diagnostic use. Always consult labeling. No NOVA-ONE Diagnostics products may be returned for credit, unless products are deemed defective and are under warranty.


NOVA-ONE DIAGNOSTICS warrants that its products conform to the information contained in this and other NOVA-ONE DIAGNOSTICS publications. Website information may not be up to date. Purchaser must determine suitability of the product for his/her particular use. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO CASE SHALL NOVA-ONE DIAGNOSTICS BE LIABLE FOR LOST PROFITS OR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCURRED BY THE BUYER OR THIRD PARTIES. By accepting shipments from NOVA-ONE DIAGNOSTICS, the buyer explicitly recognizes and agrees to these Conditions of Sale.

All products labeled “For Research Use” must be used for research use only in the U.S. and not for in-vitro, or diagnostic or clinical use. All products should be used in accordance with their labeled intended use.


©2006 NOVA-ONE Diagnostics, Calabasas, CA, U.S.A. All rights reserved. The following are terms of a legal agreement between you and NOVA-ONE Diagnostics (“Terms”). By accessing, browsing and/or using this website (“Site”), you acknowledge that you have read, understand and agree to be bound by these Terms. If you do not agree to these Terms, do not use this Site.

Restrictions On Use Of Site
The information, documents and related graphics published on this Site (the “Information”) are the sole property of NOVA-ONE Diagnostics (“NOVA-ONE Diagnostics”). Permission to use the Information is granted, provided that (1) the above copyright notice appears on all copies; (2) use of the Information is for informational and non-commercial or personal use only; (3) the Information is not modified in any way; and (4) no graphics available from this Site are used separate from accompanying text.

Property Rights
The products, technology and/or processes described in this Site may be the subject of intellectual property rights reserved by NOVA-ONE Diagnostics or other third parties. Nothing contained herein shall be construed as conferring to user, in any manner, whether by implication, estoppel or otherwise, any license, title or ownership of or to any intellectual property right of NOVA-ONE Diagnostics or third party.

All product names are trademarks owned by or licensed to NOVA-ONE Diagnostics. No use of any NOVA-ONE Diagnostics trademarks, trade names, trade dress and products in this Site may be made without the prior written authorization of NOVA-ONE Diagnostics, except to identify the product or services of the company.

General Disclaimer
Each user assumes full responsibility and all risks arising from use of this Site. The Information is presented “AS IS” and may include technical inaccuracies or typographical errors. NOVA-ONE Diagnostics reserves the right to make additions, deletions, or modifications to the Information at any time without any prior notification.

NOVA-ONE Diagnostics makes no representations or warranties of any kind or nature with respect to the Information. NOVA-ONE Diagnostics hereby disclaims all representations and warranties, whether express or implied, created by law, contract or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title or non-infringement. In no event shall NOVA-ONE Diagnostics be liable for any damages of any kind or nature, including, without limitation, direct, indirect, special (including loss of profit) consequential or incidental damages arising from or in connection with the existence or use of this Site and/or the Information, regardless of whether NOVA-ONE Diagnostics has been advised as to the possibility of such damages.

User Communications
No confidential relationship shall be established in the event that any user of this Site should make any oral, written or electronic response to NOVA-ONE Diagnostics (such as feedback, questions, comments, suggestions, ideas, etc.). Such response and any information submitted therewith shall be considered non-confidential, and NOVA-ONE Diagnostics shall be free to reproduce, publish or otherwise use such information for any purposes whatsoever including, without limitation, the research, development, manufacture, use or sale of products incorporating such information. The sender of any information to NOVA-ONE Diagnostics is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any other person’s proprietary rights.

Unless otherwise noted, product names, descriptions and labeling are of U.S. origin. Products may not be available in all countries or may be available under a different name for different indications. NOVA-ONE Diagnostics is not engaged in rendering medical advice or services.